In our sector, customer expectations are constantly changing. The ability to remain operational in the event of an exceptional event, such as a technical incident, a disaster or even a strike, is now part of the expected commitments.
In this context, Business Continuity Plans (BCPs) and Disaster Recovery Plans (DRPs) have become essential tools. They enable us to anticipate risks and put solutions in place to ensure the continuity of our activities.
At ODIGO Mouscron, these issues are taken very seriously. Our teams are constantly working to structure and develop these systems. But there is one reality that even the most sophisticated plans cannot predict: the unexpected.
Recently, two players in our sector were confronted with exceptional situations. One suffered a fire, the other had to deal with a strike that paralysed its business. In these critical moments, solidarity often makes all the difference. The teams at ODIGO Mouscron quickly rallied to support their colleagues and enable them to honour their commitments to their customers. This mobilisation was based not only on solid BCPs and DRPs, but also on a strong conviction:
„Our business relies as much on robust systems as it does on human values, such as mutual support between printers.“ Stéphane Caria, Business Unit Director Belux & France
The same approach was taken at the Tourcoing mailing site, within the ODIGO group. The teams quickly adapted to take over certain planned operations at affected partners, while providing constant support and reassurance to the concerned customers.
BCPs and DRPs are essential for structuring business continuity. But the ability to stick together often remains the best guarantee of success. We warmly thank all the teams for their commitment and mutual trust, which is also one of ODIGO’s strengths.
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